FAQs

MyTenNights is an automated donation platform that helps Muslims give consistently throughout Ramadan, especially during the blessed last ten nights, so you never miss the opportunity to give on Laylatul Qadr.

Simply choose your total donation amount, select how you'd like it distributed across the nights, and we'll automatically process your donations after sunset in your local time zone. This means you can focus on worship and reflection while we ensure your charity reaches those in need every single night.

No. MyTenNights is operated by The Shamaazi Project Ltd, a private limited company dedicated to building technology that transforms how Muslims give and how charities raise funds.

When you donate through MyTenNights, your donation is processed and held by our donor-advised fund (DAF) partners, which consider your recommendation and, in accordance with their grant-making policies and legal obligations, make grants to eligible charitable organisations. This provides an additional layer of financial oversight and helps ensure funds are applied to legitimate charitable purposes.

Since 2016, we've helped over 200,000 donors give more than $100 million to charities worldwide during Ramadan's most blessed nights.

MyTenNights is run by The Shamaazi Project Ltd. We operate a collection of intelligent giving platforms that are designed to ensure you never miss the moments that matter most - whether it's Laylatul Qadr, the blessed days of Dhul Hijjah (MyTenDays), Jumu'ah (MyFridays), or your daily sadaqah (MyDailyGiving).

We believe technology can transform the world into a better place by making generosity easier, smarter, and more consistent.

Setting up your donation is simple:

1. Visit mytennights.com
2. Select how to split your donations across Ramadan
3. Choose your charity or allocation option
4. Choose your total donation amount
5. Complete your payment details securely

The entire process only takes a minute or two.

For security and accuracy, all donations must be set up through our secure online platform. We cannot process donations over the phone.

We accept:

• Major debit and credit cards
• Apple Pay
• Google Pay

We're continuously working to add more payment options to improve your donation experience.

You can choose from several distribution options. Firstly, choose how many nights you want to donate on:

• All Nights of Ramadan
• Last 10 Nights Focus

Then decide how you want to split your donation across those nights:

• Split equally across all nights
• Weight more on odd nights
• Focus more on the blessed 27th night

To maximise your impact and rewards further, you will be given the additional option to boost your donations on:

• The last 10 odd nights
• The blessed 27th night

Choose the option that best aligns with your intention and budget.

When setting up your donation schedule on MyTenNights, you can choose how to weight your donation across the nights you have selected to give. Your nightly donation amount will reflect the weighting you have chosen.

This will either be:

• Split equally across all nights
• Weight more on odd nights
• Weight more on the last 10 odd nights
• Focus more on the blessed 27th night

You can see a summary of how you have chosen to allocate your donation across Ramadan in your donor dashboard.

Yes! Because Ramadan's timing depends on local moon-sighting, we provide start date options closer to Ramadan. During the donation process on the 'Details' page, you can select from different start dates to align with your community's observance.

We process each donation approximately one hour after sunset in your local time zone, ensuring your donation is made on the correct Islamic day.

Ramadan is either 29 or 30 days depending on moon-sighting. The last ten nights could start on either the 20th night (if Ramadan is 29 days) or the 21st night (if Ramadan is 30 days).

To ensure you're covered in either scenario, MyTenNights schedules begin from the 20th night. This guarantees you never miss giving during the last ten nights, regardless of when the moon is sighted.

We also provide the option to donate on a possible 30th night, meaning you can automate up to 11 payments across the 20th through 30th nights. We highly recommend selecting this option to ensure complete coverage.

If you've opted in for the 30th night and Ramadan extends to 30 days, your payment will be processed automatically. The donation amount for the 30th night will match your 28th night amount.

If Ramadan is 29 days and you've opted in for the 30th night, your final payment will be taken on Eid day - the first day after Ramadan has ended.

You can view your complete nightly breakdown in your Donor Dashboard.

1. Log into your Donor Dashboard
2. Go to your schedule
3. Scroll to the bottom where you'll see the 30th night donation
4. Select the opt-out option

No payment will be taken for the 30th night once you've opted out.

Yes! You can schedule donations up until 1am local time on the 29th night of Ramadan, though we encourage setting up earlier to maximise your giving across all the blessed nights.

We'll promptly notify you via email if your payment is rejected. You can easily retry the payment by logging into your Donor Dashboard

We divide your total donation according to your chosen split option and schedule. Due to limitations in dividing pennies/cents into exact fractions, you may occasionally notice minor rounding (up or down by a penny) on the final night to ensure your complete donation amount is processed.

If you notice anything unusual in your schedule, contact our Donor Care team at noreply@maple.shamaazi.io.

Absolutely! At checkout, you can opt in to automatically copy this year's donation schedule for next Ramadan: same charity, same split, same blessing.

You can modify or cancel this automation any time throughout the year in your donor dashboard, and we'll send you reminder emails before next Ramadan begins so you can review your preferences.

No. We do not take a cut of your donation. 100% of your donation goes to our DAF (Donor Advised Fund) partner, minus standard third-party payment processing fees.

During checkout, you have the option to cover these third-party processing fees so that your full donation amount reaches the DAF. If you choose not to cover them, they will be deducted from your donation. (see Transaction Fee FAQ below)

This is our estimate of third-party card processing fees for your country and payment method (typically 1-3%). Covering this fee is optional and can be removed before checkout.

Important: If you remove the transaction fee, it will be deducted from your total donation, reducing the amount the charity receives.

Example:

• If you cover the fee: Charity receives your full donation amount
• If you don't cover the fee: Charity receives your donation minus ~1-3%

The tip is a completely optional contribution that supports the ongoing operation and development of the MyTenNights platform. You can decrease, increase, or remove it entirely at your discretion.

Note: Tips are collected in full on the 27th night's payment, not spread across all nights like your donation.

MyTenNights operates through voluntary donor tips and charity subscription fees paid by partner charities from their operational budgets, never from your donations unless under exceptional circumstances agreed upon with the charity and our DAF.

This model ensures 100% of your donation (minus third-party payment processing fees) is received by our DAF partner, which will ordinarily make grants in line with donor recommendations and its charitable obligations.

For complete transparency about our funding model, read more here. Fees page

Your donation is never touched by MyTenNights directly. Here's the complete journey:

1. From your bank → Payment processor (we use Stripe) → our DAF partner
2. The DAF holds and manages your donation
3. The DAF grants your donation to charities and causes in line with your intent and Shamaazi recommendations.

This structure provides independent oversight and ensures your donation reaches legitimate charitable organisations.

Our trusted DAF partners by country are:

United Kingdom:

1. The Forever Trust - Registered Charitable Organisation No. 1212783

Canada:

1. The Forever Trust Canada is a registered charity in Canada and is recognised by the Canada Revenue Agency (CRA).
2. Registered charity number: 723420352RR0001
3. Donations are administered in accordance with Canadian charity law and CRA requirements.

United States:

1. In the United States, charitable organisations are identified by their tax-exempt status rather than by a separate charity registration number.
2. The Forever Trust USA Foundation (trading as The Forever Trust USA) is recognised by the Internal Revenue Service (IRS) as a tax-exempt organisation under Section 501(c)(3) of the Internal Revenue Code.
3. Employer Identification Number (EIN): 32-0779611

Australia:

1. Myriad Australia – Registered Charitable Organisation ABN 20 640 318 636

Yes! You can donate from anywhere in the world. Your donation will be processed in the native currency of the charity you're supporting (GBP for UK charities, USD for US charities, etc.).

All donations are processed in the native currency of the recipient charity to ensure efficient fund transfer. For UK charities, donations process in GBP; for US charities, USD, and so forth.

This multi-charity option distributes your donation among verified partner charities that have consistently demonstrated the highest levels of clarity, transparency, accountability, and impact.

You can read more about how theMyTenNights Fund works here. The MTN Fund

You'll also receive detailed information about fund allocation in our annual report.

MyTenNights operates with complete transparency. If you would like to find out more about your donation, you can:

1. Verify with charities directly that they received your donation (Please note this is only possible if you have opted-in to be contacted directly by the charity)
2. Review our annual impact reports
3. Request direct contact with your chosen charity through our Donor Care team

Absolutely! Simply make the intention for the person you wish to donate on behalf of and complete the donation process. The rewards will go to them, insha'Allah.

Access your personal Donor Dashboard:

1. Visit mytennights.com and click "Login"
2. Enter the email address you submitting when you made your donation
3. You'll receive a one-time passcode via email
4. Enter the passcode to view:Your donation scheduleProcessed paymentsFailed transactionsExact processing times after sunset each night

Payment processing times vary by bank. While MyTenNights processes donations nightly after sunset, your bank may take 1-5 working days to display transactions on your statement. Some banks show all transactions on the same day even though they occurred on different nights.

Rest assured: Your donations are processed at the correct time after sunset each night, even if your bank statement shows them differently.

First, check your spam/junk folder - emails sometimes land there. If you still can't find it, contact our Donor Care team at noreply@maple.shamaazi.io and we'll resend it immediately.

We'll notify you immediately via email if a payment fails. You can easily retry the payment by logging into your Donor Dashboard. and updating your payment information.

Once a schedule is created, you cannot edit it directly. To make changes before your first payment:

1. Log into your Donor Dashboard
2. Cancel your existing schedule
3. Create a new schedule with your updated preferences

You can pause or cancel your donation within your Donor Dashboard at any time.

Log into your Donor Dashboard where you can cancel your schedule at any time. Once cancelled, no further payments will be processed.

Log into your Donor Dashboard and select the option to reactivate your schedule. Your donations will resume according to your original schedule.

Log into your Donor Dashboard (go to Login on mytennights.com and follow the instructions) where you can:

• Cancel automatic enrollment for next year
• Activate or reactivate the auto opt-in feature

If you believe a donation was made in error, contact our Donor Care team at noreply@maple.shamaazi.io as soon as possible.

Important: Refunds are not guaranteed. Requests made within 7 days may be considered, but after this window, refunds are at the discretion of our DAF partners and recipient charities.

MyTenNights doesn't use traditional passwords. Instead, we use secure one-time passcodes:

1. Click "Login" and enter your email
2. You'll receive a unique passcode via email
3. Enter the passcode to access your dashboard

Note: Passcodes expire after 15 minutes and can only be used once for security.

Yes! Donations made through MyTenNights to UK charities qualify for Gift Aid, allowing charities to claim an additional 25p for every £1 you donate at no cost to you.

Note: Voluntary tips to MyTenNights do not qualify for Gift Aid as we are a limited company, not a charity.

Donations made through a locally registered DAF entity in the USA, Canada, or Australia may qualify for tax deductibility in accordance with applicable local requirements. Donors should seek independent tax advice where appropriate

Note: Voluntary tips to MyTenNights do not qualify for tax deductions as we are a limited company.

Yes. You should receive your tax receipt before the end of the tax year without needing to take further action.

If you need your receipt sooner, contact our Donor Care team at noreply@maple.shamaazi.io and we'll issue it immediately.

Important: Tax receipts are issued by our DAF partner (not Shamaazi directly) because your donation was received by the DAF and will ordinarily make grants in line with donor recommendations and its charitable obligations.

After you have completed your donation schedule on MyTenNights you will be given the option to have your donation matched, through our partner GiveMatch.

1. Receive your unique referral link at the end of your donation set-up and via email. You can also find your unique referral link in your Donor Dashboard.
2. Share your link with friends and family
3. Your donation is matched when two people donate using your link (typically up to £200, though limits vary by country)
4. Receive an email notification when your donation has been matched!

Matched funds are limited and available on a first-come, first-served basis while funds remain available.

We limit the amount a donation can be matched by up to £200 (limits vary by country). This is to ensure that the match pot we use to fund our referral programme can be accessed by as many people as possible.

GiveMatch is a referral-based donation matching program that doubles your MyTenNights donation when you successfully refer two friends. You can read more about GiveMatch here.

No. Friends who donate through your link can give any amount to any charity of their choice. As long as two people complete a donation using your referral link, your original donation becomes eligible for matching.

Matched donations typically go to the charity you made your original donation to. However, MyTenNights and GiveMatch reserve the right in exceptional circumstances to allocate matched funding to other worthy charitable causes at their discretion.

Log into your Donor Dashboard to see:

1. The amount eligible for matching
2. How many people have donated using your referral link
3. Your unique share code link
4. Confirmation once your donation has been successfully matched

MyFridays is a weekly giving platform that allows you to support charitable causes every Friday through small, consistent donations. Your donations are taken at the Hour of Acceptance every Friday.

Rather than making one-off donations, MyFridays helps you build a habit of giving — spreading impact over time while keeping your giving manageable and intentional.

1. When setting up your MyTenNights donation, you will see an option to join MyFridays
2. When you opt-in, you will be shown the option to choose how much you want to give
3. Your MyFridays donations will be given to the same charity or cause you have selected for your MyTenNights schedule.
4. When you confirm and complete your MyTenNights schedule, your MyFridays schedule is created.
5. Your first MyFridays donation will be taken once Ramadan ends. Our team will be in touch before your first payment to remind you.

MyFridays supports a selection of vetted charitable causes, chosen for their impact, transparency, and alignment with long-term social good.

You can edit, pause or cancel your MyFridays donation anytime. Simply email noreply@maple.shamaazi.io and our team will handle your request.

There are no penalties or restrictions for making changes.

You can check whether you have an active MyFridays schedule in your MyTenNights donor dashboard.

If you’re unsure or have any questions about your MyFridays donation, email us at noreply@maple.shamaazi.io

The team will walk you through your donation history and help resolve any concerns quickly.

You can opt in to join MyDailyGiving and become a daily giver when you set up your donation on MyTenNights.

If you did not opt in during the donation process but would like to become a daily giver during or after Ramadan, simply login to your Donor Dashboard and you will see the option to set this up.

No, currently the amount is set at £1 or $1 depending on your chosen currency. If you would like to give more, please let our team know.

Absolutely. You have full control and can pause or cancel anytime, no questions asked. Simply login to your Donor Dashboard and edit your daily giving schedule.

No, your intention is still daily, but we take your payments weekly. This is to ensure as much of your donation reaches the charity as possible. Every payment incurs a set fee (approximately £0.22), determined by the payment provider. If we took your payment daily, this would mean the set fee is deducted on every donation, rather than once per week.

We'll notify you so you can update your payment details. Your giving journey continues seamlessly once resolved.

Your daily giving goes to our MTN Fund so it is distributed to various pathways as described in our MTN Fund explanation page here

Evergive is an initiative designed to help charities build long-term financial resilience through a pooled charitable reserve programme operated via our Donor Advised Fund (DAF) partner.

When you opt in to Evergive while donating on MyTenNights, your contribution becomes part of a structured reserve that is used to support ongoing discretionary grants to charities over time.

Rather than focusing only on one-off impact, this model seeks to provide sustainable grant support to charities, helping them plan for the future and strengthen their long-term capacity.

Evergive is inspired by the concept of sadaqah jariyah — charity that continues to benefit others over time. The goal is to create lasting impact in a responsibly governed and transparent way.

Grant distributions are overseen by independent trustees and managed with care, prudence and long-term sustainability in mind. While distributions depend on overall reserve performance and cannot be guaranteed, the programme is structured to provide steady, ongoing support to charities. Evergive shares regular updates so you can see how funds are being responsibly stewarded and distributed.

Traditional donations provide immediate impact. Evergive is designed to complement this by supporting charities with recurring grant income over time, helping strengthen their long-term resilience and planning capacity.

Evergive is inspired by the concept of waqf and sadaqah jariyah — creating lasting charitable benefit. However, it operates through a modern charitable structure (a Donor Advised Fund) rather than a traditional waqf trust.

No. Evergive is not an investment product and does not create a personal investment account.

Donations made through Evergive are charitable contributions received through an independent Donor Advised Fund (DAF). Grants are made at trustee discretion and are intended to provide sustainable support to charities over time. There are no guaranteed returns.

We leave this at the discretion of the donor. If a donor wishes for their Zakat to create perpetual income in this way, we will honour it. Our view is that Evergive can be used for Zakat where funds are designated as Zakat, deployed in accordance with Shamaazi’s Zakat Policy, and advances the well-being of our community.

Zakat funds are treated as religiously restricted funds and are allocated exclusively to eligible beneficiaries in line with Islamic principles. Where long-term or structured deployment mechanisms are used, beneficiaries will be clearly defined and funds irrevocably allocated for their benefit.

If you are giving Zakat, please ensure you select the appropriate designation during your donation.

For questions about Evergive participation, grant distributions, or fund updates, please visit evergive.com or email noreply@maple.shamaazi.io and the team will be happy to assist.

Yes. Your monthly donation can be amended or cancelled at any time through your MyTenNights account settings.

Yes. We take security seriously and meet EU PSD2 security standards. All payments are processed through Stripe, a leading secure payment provider. We do not store any card details on our database.

Yes. We take data protection seriously and are fully GDPR compliant. For complete details on how we collect, use, and protect your information, please see our privacy policy.

All donations are anonymous to the public. You need to provide:

1. Your name to validate your payment card
2. Your email address to create your account and so that we can send you payment receipts
3. Your address so that we can process Gift Aid or tax receipts

Charity visibility: Charities only receive your full details if you explicitly opt in to share them during checkout.

Only if you tell us to by ticking the opt-in box during checkout. We never pass your personal data such as your name and address to charities without your explicit consent.

Exception: A small number of charities that pass our enhanced vetting may receive donor names for legitimate record-keeping purposes. These charities sign our data sharing agreement, which strictly prohibits them from contacting you or using your data for anything beyond essential administration.

Never. We are fully GDPR compliant and will never sell, trade, or mishandle your data in any way. We prioritize your privacy and peace of mind. For details, review our Privacy Policy.

Our Terms and Conditions are available to read here.

Our Privacy Policy is available to read here.

Email: noreply@maple.shamaazi.io

Our Donor Care team is here to help with any questions about your donations, schedules, receipts, or technical issues.

At the end of the donation process, you have the option to include a voluntary tip. This helps us maintain and improve our technology so we can continue serving donors and charities effectively. Thank you for considering this support!

Career and volunteer opportunities are advertised on our Careers Page. We're always looking for passionate people who want to use technology for good.

For charity partnership inquiries, contact our Charity Support team at noreply@maple.shamaazi.io. We're always looking to partner with charities making a real impact.

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